General Terms and Conditions
Last updated on February 20, 2026
1. Scope and Definitions
1.1 These General Terms and Conditions ("GTC") apply to all business relations between KUNO Technologies GmbH, Zollergasse 37/9, 1070 Vienna (hereinafter "Provider") and its customers (hereinafter "User").
1.2 The Provider offers a web-based application ("App") that enables Users to create and manage digital guidebooks for their (primarily short-term) rental guests. No contractual relationship shall be established between the Provider and the User’s guests.
1.3 These GTC apply exclusively to entrepreneurs within the meaning of the Austrian Consumer Protection Act (KSchG). Deviating, conflicting, or supplementary GTC of the User shall not become part of the contract unless their validity is expressly agreed to in writing.
2. Services of the Provider
2.1 The Provider grants the User a non-exclusive, non-transferable right to use the App via a browser or mobile interface for the duration of the contract.
2.2 The App includes "Standard Recommendations" (e.g., general sightseeing tips) provided by the Provider. The Provider does not guarantee the accuracy, timeliness, or completeness of these Standard Recommendations.
2.3 The Provider aims for an annual average availability of the App of 98%. Excluded from this are maintenance windows and disruptions outside the Provider's sphere of influence (e.g., force majeure, third-party technical failures).
3. User Content and Intellectual Property
3.1 The User may upload their own content, including texts, images, and links ("User Content") to the App. The User remains the owner of such content.
3.2 The User is solely responsible for ensuring that the User Content does not infringe any third-party rights (e.g., copyrights, trademark rights, privacy rights) and complies with all applicable laws.
3.3 The User grants the Provider a non-exclusive, worldwide, irrevocable, and perpetual right to use the User Content (in particular recommendations for restaurants, sights, etc.) for the purpose of improving the App, creating general guides, and providing services to other users. This right includes the right to edit, translate, and sub-license the content, provided it is done in a way that does not identify the User’s specific rental property or the User to the general public.
3.4 The Provider does not review User Content for legality or accuracy. The Provider expressly disclaims all liability for damages resulting from User Content.
4. Obligations of the User and Usage Restrictions
4.1 The User is responsible for keeping their login credentials confidential, except vis-à-vis their guests.
4.2 The digital guides generated are intended solely for the guests of the User's specific rental unit.
4.3 The User is strictly prohibited from sharing, publishing, or selling the links to the guides or any access credentials to third parties (including other rental operators or online forums) without the Provider's prior written consent.
4.4 The User shall ensure that the guests are informed about the terms of use of the digital guide.
5. Fees and Payment Terms
5.1 The User shall pay the monthly or annual fee agreed upon at the time of contract conclusion.
5.2 All prices are net prices excluding VAT, unless stated otherwise.
5.3 Payment is due in advance at the beginning of each billing period. In the event of a delay in payment, the Provider is entitled to suspend access to the App after a prior warning and to charge interest at the statutory rate for business transactions.
6. Indemnification
6.1 The User shall indemnify and hold the Provider harmless from and against all claims by third parties arising from a breach of the User's obligations under Section 3 (User Content) or Section 4 (Usage Restrictions).
6.2 This indemnification also includes the costs of a reasonable legal defense (including attorney's fees) incurred by the Provider.
7. Warranty and Liability
7.1 The Provider provides the App "as is". Warranty claims are limited to the rectification of reproducible defects.
7.2 The Provider shall only be liable for damages in cases of intent or gross negligence. Liability for slight negligence, loss of profit, consequential damages, and loss of data is excluded to the extent permitted by Austrian law.
7.3 The Provider’s total liability under this contract shall be limited to the amount of the fees paid by the User in the twelve (12) months preceding the event giving rise to the claim.
8. Term and Termination
8.1 The contract is concluded for an indefinite period (or a fixed term as per the chosen plan).
8.2 Unless otherwise agreed, the contract may be terminated by either party at the end of the current billing period with a notice period of 14 days.
8.3 The right to extraordinary termination for cause (e.g., serious breach of contract) remains unaffected.
9. Final Provisions
9.1 This contractual relationship shall be governed exclusively by Austrian law, excluding its conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods.
9.2 The exclusive place of jurisdiction for all disputes arising from or in connection with this contract shall be the competent court for commercial matters in Vienna (Handelsgericht Wien).
9.3 Amendments to these GTC must be made in writing. This also applies to the waiver of the written form requirement.